Shipping & Delivery
Every shipment is fully insured and handled by specialist art logistics partners — from our Murano workshop to your door.
Secure Shipping, Every Time
We treat every shipment as the singular artwork it is. Our logistics process is designed from the ground up to protect pieces that can never be replaced.
Fully Insured
Every shipment is covered for its full retail value from dispatch to confirmed delivery.
Expert Packing
Each piece is individually wrapped and placed in custom-fitted protective crating by our specialist team.
Worldwide Delivery
We deliver to over 80 countries via specialist art logistics partners.
Master Artisan Crafted
Every piece is individually created by a named Murano master artisan and accompanied by a certificate of authenticity.
Full Coverage, Every Shipment
We understand that you are trusting us with the delivery of a significant and irreplaceable work of art.
Every order dispatched from our workshop is covered by comprehensive transit insurance from the moment it leaves Murano to the moment it arrives at your door.
The insured value equals the full retail price paid — not a depreciated estimate.
What the Policy Covers
Our shipping insurance covers loss and damage in transit — including breakage, theft, and non-delivery due to carrier failure.
In the event of a claim, we manage the entire process on your behalf. You will never be required to deal with the carrier or insurer directly.
Replacement or refund is arranged within 5–7 working days of the claim being approved.
Standard vs. Full Coverage
Carrier Insurance
Basic coverage provided by the carrier. Limited liability, often capped at a fraction of the item's value. Claims handled by the carrier with no guarantee of outcome.
Full Retail Value Coverage
We insure every shipment for its full retail value at no additional cost to you.
What's included:
- Full retail value insured, not depreciated
- Covers loss, damage and non-delivery
- Claim managed entirely by us
- No paperwork required from you
- Resolution within 5–7 working days
Your piece is protected from the moment it leaves our hands to the moment it arrives at yours.
Delivery Times
All times are estimated business days from dispatch. Express options are available at checkout.
Processing begins the next business day after payment is confirmed. Express delivery is available at checkout for most destinations.
Every Shipment is Protected
Your order is insured for its full retail value from dispatch to delivery.
No excess. No depreciation. No paperwork from you.
If Something Goes Wrong
Despite exceptional packing and insurance, transit damage can occasionally occur. If your piece arrives damaged, act immediately.
Document Everything
Before removing any packaging, photograph and record the following:
- The outer shipping box (all sides)
- The inner protective packaging
- The artwork itself
- Any visible damage to artwork or packaging
- The shipping label and any courier documentation
Contact Us Within 24 Hours
Email us at the address below within 24 hours of delivery with:
support@venetianmuranoglass.com• Your order number
• All photographs taken in Step 1
We Take Over
Once we receive your email, we manage the entire insurance claim. You will not need to contact the carrier or insurer directly at any point.
Resolution
Claims are typically resolved within 5–7 working days of approval.
You will receive either a full replacement or a complete refund — whichever you prefer.
Keep the Packaging
Please retain all original packaging until the claim is fully resolved. Disposal of packaging before resolution may invalidate the insurance claim.
Important Shipping Information
Customs duties, import taxes and local fees may apply to orders shipped outside the European Union. These charges are the sole responsibility of the recipient and are not included in our shipping rates.
We are unable to mark shipments as 'gifts' or under-declare values, as this is a legal requirement under international customs regulations.
Our Shipping Commitment
- Every shipment packed individually by specialist handlers
- Custom-fitted protective crating for every piece
- Full retail value insurance on every order
- Specialist art logistics partners in over 80 countries
- Real-time tracking from dispatch to delivery
- 48-hour damage claim response guarantee
- No excess, no depreciation, no paperwork from you
Our goal is simple: your piece arrives exactly as it left our hands.
Master Artisan Made
Every piece is individually handcrafted on the island of Murano by a named master glassmaker.
Insured Worldwide Shipping
Full retail value coverage on every shipment, managed entirely by us.
Real-Time Tracking
Track your shipment from our Venice workshop to your door.
Damage Guarantee
Full replacement or refund if your piece arrives damaged. No questions asked.